A third-party review will be sought by Alberta Health Services (AHS) after a massive network outage wreaked havoc across the province on Monday.
"The third-party review, which will begin shortly, will help us determine the root cause of the network outage and identify any improvements that will prevent such outages from happening in the future. There is no indication that the technical outage was caused by hacking or any form of cyber-attack," AHS stated late Monday evening.
On Monday morning, AHS alerted Albertans that a province-wide network outage was impacting some services. Initially, 8-1-1 Health Link was unable to receive calls, but it became apparent that community lab services were also impacted. Due to the outage, AHS was forced to contact and rebook patients impacted by Monday's surgical postponements. 811 Health Link operated for most of the day on Monday with limited access before returning to full capacity mid-afternoon.
“It is imperative that we understand what happened today so that it does not happen again,” said Dr. John Cowell, AHS Official Administrator. “I would like to thank Albertans for their patience, as well as the teams involved in getting our systems back up and running.”
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