London Drugs to 'remain closed for the time being'

Days after a cybersecurity incident forced the shutdown of Canadian Pharmacy retailer London Drugs, the company said its stores across Western Canada will remain closed for the time being.

"Out of an abundance of caution, all London Drugs stores will remain temporarily closed across Western Canada until further notice while continuing to provide customers with urgent pharmacy care. London Drugs is currently working with leading third-party cybersecurity experts to bring our operations back online in a safe and secure manner," a statement issues on Tuesday morning read. 

London Drugs added that the investigation is currently assessing the extent to which any data has been compromised in the incident. 

"In the event our investigation determines that personal information was impacted, we will notify affected individuals in accordance with privacy laws."

Clint Mahlman, Chief Operating Officer (COO) and President of London Drugs said that their top priority is to continue to, 'work around the clock to have all stores fully operational.'

"We appreciate everyone’s patience and support during this very difficult time and will provide updates as available.” 

Yesterday, London Drugs also announced that as part of its internal investigation, its phone lines had been temporarily taken down and will be restored as soon as possible.

"In the interim, Pharmacy staff are on-site at all London Drugs locations to support customers with urgent pharmacy needs. We advise customers to visit their local store in person during regular business hours for immediate support and until the phone lines are back in service. "

London Drugs operates almost 80 stores across Alberta, including a store in Airdrie; British Columbia, Saskatchewan and Manitoba. 

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